United Education is the trading name of United Education Projects Limited. Company No: 11369834
If you have any questions about our terms and conditions, please contact us in the office on 0113 4830280 or email firstname.lastname@example.org
When you book with United Education there is an agreement between us. The booking conditions and other information (including, but not limited to, our FAQs and Parent Guide) exchanged between us from that agreement, but no amount of words are as effective as a good, open and honest relationship – that’s what we want with you. Your expectations should be very high, and we will always aim to exceed them. If things go wrong for any reason, we will work hard to put them right – quickly and effectively. We trust you will be reasonable, honest, and fair, and we promise we will be too.
Bookings will be confirmed via email (whether made online, written or over the phone). By placing a booking with United Adventure Camps, you are agreeing to the acceptance of these terms and conditions. Responsibility for all booking details lies with the individual who made the booking.
United Adventure Camps accepts payment by credit card, debit card, BACS, and childcare vouchers. A deposit of 50% must be made at the time of booking. All bookings must be paid in full prior to arriving at camp. There is a £3 administration charge for every booking made, this payment is non-refundable. Childcare Vouchers should be received by United Adventure Camps prior to arriving at camp. If for any reason there is a delay with this payment you should contact Head Office as soon as possible to ensure your booking is secure. It is not the responsibility of United Adventure Camps to chase childcare voucher payments.
Cancellations and Changes
If you give us 14 days’ notice prior to the first day of you booking that you would like to cancel we will refund your payment minus the booking fee. If you have paid in childcare vouchers or credit from your account, we will hold the amount in credit on your account. For cancellations with less than 14 days’ notice the cost of the days cancelled will be credited to your account, minus the booking fee, which you can use for future camps. You are unable to cancel or change dates less than 48 hours prior to the date booked. If for any reason you cannot attend, you should call Head Office on 0113 4830280 to inform us of your absence. Unfortunately, we will be unable to offer a refund or credit for cancellations with less than 48 hours’ notice.
If your child is too ill to attend to camp you should telephone head office before 9am on the day of your booking. If you are able to provide a 50% of the cost of this days booking which can be used for future bookings. We are unable to offer any credit for booking cancelled due to illness after 9am on the day of the booking.
We reserve the right to cancel your booking if it is not paid for after the due date. Any account left unsettled after the balance due date will automatically incur a £15 late fee.
Offers and Discounts
Discounts cannot be used in conjunction with any other offer. United Adventure Camps cannot apply discounts retrospectively and discounts must be applied at the time of booking. If for any reason you choose to make changes to your booking at a time where this discount has expired, you will lose this discount.
Weekly discounts only apply when booking the same child onto the same club for one full week.
Discounts cannot be used for excursions, bolt-ons or merchandise (unless specified).
Extended Hours and Late Pick Up
The use of extended hours (before 8.30am and after 5.30pm) should be booked in advance either online or by Head Office. If your child arrives before 8.30am or is picked up after 5.30pm the standard rate for extended hours will be charged to your account. Extended hours can be cancelled, and our standard cancellation policy applies. Please note that you cannot cancel extended hours within 48 hours of the day booked. All children must be collected before 6pm. If you cannot collect before 6pm for any reason, you should telephone the site contact number or Head Office as soon as possible. A member of staff will wait with your child until they are collected. You will be charged a late pick up fee of £15 for every 15 minutes to cover additional staffing costs.
If we have no contact from a parent or guardian by 6.30pm United Adventure Camps will contact social services to let them know that we have an uncollected child. We reserve the right to refuse any future bookings from parents who continually pick up late.
Photography and Video Footage
United Adventure Camps may take photographs and video footage at camp to use for training and promotional purposes. To exclude your child, we must be informed in writing before your child begins at camp. Where possible, we will post photos to our social media platforms for parents to view, but please note we cannot guarantee your child will appear on these. The copyright of all photography appearing in our brochures belongs to United Adventure Camps. No reproduction may be made without prior permission from the company.
Illness and First Aid
United Adventure Camps requires that all children who are ill or infectious be kept at home for the duration of their ailment and for 48 hours after the last symptom has occurred. United Adventure Camps will only administer medication if the parent has given consent to do so in writing. Any medications should be handed to the Camp Manager and should not be stored with the child’s personal belongings. In the event of an accident, first aid will be administered to all children in our care and the emergency services will be called if necessary unless stated otherwise during the registration process.
All United Adventure Camps’ First Aid policies are in line with Ofsted Recommendations.
A number of our programmes include excursions and off-site activities. All our usual standards of care and supervision apply. All children may participate in off-site events unless we specifically receive written notification to the contrary from parents or guardians. If a whole camp trip is arranged, then we will endeavour to still run a normal camp in adjacent to the trip.
All children in our care are covered by our Public Liability Insurance
All of your child’s personal property is your own responsibility, United Adventure Camps is not liable for any property that is lost or damaged at camp. If you believe that your child has left an item at camp, please contact Head Office and we will do our best to locate it for you. If camp is still in season you will be able to collect it before the last day of camp. Alternatively, if camp has ended you can collect the item from Head Office during our opening hours.
Phones and electronics should not be brought to camp.
We reserve the right to reclaim costs incurred for any damages caused by your child(ren) to any United Adventure Camps, School or Contractors property or buildings.
Parent Feedback & Complaints
United Adventure Camps is committed to ensuring every child has an amazing time at camp and cannot wait to return. If you or your child is not entirely satisfied with their time at camp, we want to be the first to know. We really value your feedback and use it to develop and improve our services. If you have any concerns or suggestions whilst camp is still running, please contact your Camp Manager. If we hear about the problem during camp, we can almost always resolve it for your child.
If for any reason you do not feel the issue has been resolved, please call our Community Relations Team at Head Office. You can be assured that your complaint will be taken very seriously. Following this you may wish to submit your complain in writing. We ask that for complaints raised from activities on camp, you contact us within 10 days of your child’s time with us.
In the unlikely event that your complaint is still unresolved you may wish to contact Ofsted on 03001231231.
In the unlikely event that a child experiences a problem or difficulty while at camp, the above complaints procedure should be followed. The matter should be reported immediately to:
– The Camp Manager who has the authority and direct knowledge to deal with most queries.
-If he or she fails to resolve the difficulty to your satisfaction, then contact us at our Head Office within 10 days of your child leaving camp.
If the issue cannot be resolved our team may be able to offer compensation. United Adventure Camps will only compensate complaints if both of these conditions are met.
United Adventure Camps is legally obliged to investigate and report any safeguarding concerns. Any suggestions of abuse or neglected will be investigated and reported to Ofsted or relevant local authority and agency.
Policies and Procedures
Copies of United Adventure Camps policies and procedures are held at camp and Central Office and are available on request.
Changes to Programming
The timetable advertised online is subject to alteration. In the event that sessions are cancelled due to safety reasons, or factors beyond our control, we are not contractually obliged to give any refund, but we will look at every case on its own merits.
Negligence and Force Majeure
We do not accept responsibility for personal injury and loss or damage to property unless caused by the proven negligence of the company or its employees. We do not accept responsibility for events which are outside of our direct control. These include (but are not exclusive to) events such as strikes, global pandemics, outbreaks of disease, bad weather, war and injury.
It is the responsibility of the person placing the booking to ensure that United Adventure Camps has all relevant and accurate information about the child (this includes all medical information, special educational needs and emergency contacts). If United Adventure Camps does not have this information your child will be unable to attend camp.
Spaces on all programmes are subject to availability and United Adventure Camps is unable to open up new spaces once the programme is full. Your child’s space is not secured until you have received a booking confirmation.
Incompatibility and Health & Safety
In order to maintain appropriate standards of health and safety, children with certain medical or physical conditions or those who cannot demonstrate the required skill competence may not be allowed to participate in some activities. In such cases we will always provide alternative activities.
Personal information requested during the registration process is held on our system and used by United Adventure Camps in connection with your bookings. When necessary we may share this information with employees, agents, subcontractors and other third parties in order to fulfil the obligation of our contract. United Adventure Camps take full responsibility for ensuring that suitable security measures are in place to protect personal information.
United Payment Protection Plan
United Education offer an optional Protection Plan which means we will refund you for any day(s) missed due to illness or injury or allocate your child to new dates in the season if they are available. We cannot offer refunds for missed days due to child illness unless you take the optional Payment Protection Plan (PPP). The refund will not include the cost of the PPP option. PPP must be taken at the time of booking or at least 14 days before the first date of your Camp booking. In the event of a claim for illness greater than 2 days, all we need is a doctor’s note within 14 days of the illness date. If you wish to take out the PPP, you will need to purchase the same quantity of PPP’s as child days booked, for each child- i.e., 4 days of camp requires 4 PPP’s.