REGIONAL MANAGERS GUIDE

Know your stuff

  1. Be fully trained, sign up for at least one Manager training date, a mid-season head office visit and at least one induction date
  2. Complete and pass all relevant online learning courses no later than 2 weeks prior to the first in your region.
  3. Get up to speed with programs (which camp is running what) and venue-specific information via the on the Venue Dashboard.
  4. Read the Induction Day resources and prepare accordingly.

Know your people

  1. Two weeks before camp starting, contact all managers in your region (Site and Assistant), call, message or set up a ‘WhatsApp group conversation
  2. Check over the teams working on each camp (check core team and bank staff) on the staff details report
  3. Check rotas for any staff availability limitations
  4. Check the online learning report and remind staff of the requirement to be fully knowledgeable and trained

Prepare your region

  1. Check all Site and Assistant Managers have access to the Venue Information
  2. Attend and co-lead Induction Days
  3. Communicate site-specific issues (and solutions!) with Managers before camp
  4. Check online child registers to ensure there are enough staff to meet the required ratios
  5. Hold levels of stock and staff uniforms to replenish camps as necessary.

Lead your region to greatness!

  1. Be available – you are the first point of contact for Managers in your region and may need to step into a Site Manager position if required.
  2. Be a first point of contact for managers in your region, troubleshooting, dealing with recruitment problems, responding to incidents, and providing advice.
  3. Deal with issues – promptly deal with accidents or incidents, and follow the right processes, you are the responsible person for child protection in your region.
  4. Get involved – help Managers to rota correctly, ensuring there are first aid and qualified individual on-site at all times.
  5. Connect with Nicholas Coulson, Director for any additional staff required
  6. Maintain the highest standards – all staff in full uniform, you must carry and keep record of additional uniform stock
  7. Do the paperwork – all incidents and complaints logged no later than the end of each day
  8. Carry out weekly quantitative camp audits, complete Manager evaluations at each visit, highlight areas for improvement and upload to the Dashboard by Friday of each week
  9. Monitor staff development and reward greatness on each camp, report back rising stars and coaching award nominations.
  10. Submit timesheets and expenses on time.

Finish well

  1. Ensure all camps are closed effectively with a mind to venue relations, stocktake and equipment packing, venue left tidy and signed-off by venue representative.
  2. Stock-check, pack equipment, unused stock ready for collection
  3. Audits and evaluations uploaded to the Dashboard
  4. Timesheets uploaded to by 12 noon Saturday
  5. Your timesheets and expenses claim forms uploaded post camp
  6. End of season review written up on the Dashboard

What we at HQ communicate to Managers in your region

  1. We’ve an essential information for Managers guide
  2. Induction day dates and times
  3. Online Learning requirements and follow up
  4. Staff rotas, emailed weekly with camp requirements
  5. The new Dashboard access – for Manager reports and information
  6. Central Manager / Regional Manager ‘WhatsApp’ groups – for whole team communication