REGIONAL MANAGERS GUIDE
Know your stuff
- Be fully trained, sign up for at least one Manager training date, a mid-season head office visit and at least one induction date
- Complete and pass all relevant online learning courses no later than 2 weeks prior to the first in your region.
- Get up to speed with programs (which camp is running what) and venue-specific information via the on the Venue Dashboard.
- Read the Induction Day resources and prepare accordingly.
Know your people
- Two weeks before camp starting, contact all managers in your region (Site and Assistant), call, message or set up a ‘WhatsApp group conversation
- Check over the teams working on each camp (check core team and bank staff) on the staff details report
- Check rotas for any staff availability limitations
- Check the online learning report and remind staff of the requirement to be fully knowledgeable and trained
Prepare your region
- Check all Site and Assistant Managers have access to the Venue Information
- Attend and co-lead Induction Days
- Communicate site-specific issues (and solutions!) with Managers before camp
- Check online child registers to ensure there are enough staff to meet the required ratios
- Hold levels of stock and staff uniforms to replenish camps as necessary.
Lead your region to greatness!
- Be available – you are the first point of contact for Managers in your region and may need to step into a Site Manager position if required.
- Be a first point of contact for managers in your region, troubleshooting, dealing with recruitment problems, responding to incidents, and providing advice.
- Deal with issues – promptly deal with accidents or incidents, and follow the right processes, you are the responsible person for child protection in your region.
- Get involved – help Managers to rota correctly, ensuring there are first aid and qualified individual on-site at all times.
- Connect with Nicholas Coulson, Director for any additional staff required
- Maintain the highest standards – all staff in full uniform, you must carry and keep record of additional uniform stock
- Do the paperwork – all incidents and complaints logged no later than the end of each day
- Carry out weekly quantitative camp audits, complete Manager evaluations at each visit, highlight areas for improvement and upload to the Dashboard by Friday of each week
- Monitor staff development and reward greatness on each camp, report back rising stars and coaching award nominations.
- Submit timesheets and expenses on time.
- Ensure all camps are closed effectively with a mind to venue relations, stocktake and equipment packing, venue left tidy and signed-off by venue representative.
- Stock-check, pack equipment, unused stock ready for collection
- Audits and evaluations uploaded to the Dashboard
- Timesheets uploaded to by 12 noon Saturday
- Your timesheets and expenses claim forms uploaded post camp
- End of season review written up on the Dashboard
What we at HQ communicate to Managers in your region
- We’ve an essential information for Managers guide
- Induction day dates and times
- Online Learning requirements and follow up
- Staff rotas, emailed weekly with camp requirements
- The new Dashboard access – for Manager reports and information
- Central Manager / Regional Manager ‘WhatsApp’ groups – for whole team communication